Ordering, Payment & Shipping
-Ordering-
Order online worldwide with BigCartel. All sales are final once
shipped. Customer service questions can be addressed via email through the Contact
tab in the bottom page list.
Our current BigCartel webstore does not always include inventory management options. In the event that multiple orders are placed for the same product before it has been removed from the webshop, the first order completed will be the buyer who gets the item. All additional orders will be refunded.
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-Payment-
We accept payments through Paypal for BigCartel orders worldwide which also allows for Debit and Credit Card purchases when using the Guest option. Orders will not ship until payment has fully cleared through Paypal.
Items are held to the side for all pending transactions and put back up
for sale if the payment fails.
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-Shipping-
All orders ship via USPS First Class Mail and are processed as fast as possible Monday-Friday. Email notifications are sent when the items have shipped including a US Tracking Number or International Customs Form Number for packages. Shipping address and email notifications are based on receipts created through Paypal. Make sure the information is correct on your account or otherwise noted in the "Instructions to Merchant field".
-US Shipping is $4.00 for all orders that include one or more medium size items like decks, streets cones, handboard Bushings, etc. They are sealed in a
bubble mailer and tagged with a USPS Tracking number. Expected delivery
time is 3-5 business days from the date of shipment.
-International Shipping is $10.00-$15.00 (based on location) for all orders that include one or more medium size items like decks, streets cones, handboard Bushings, etc. They are sealed in a bubble mailer and tagged with a USPS Customs Form Number for any reference necessary through your local postal service. In some countries the Customs Form Number may also work as a Tracking number on the USPS website. International delivery can take anywhere from 1-4 weeks from the date of shipment. **USPS Priority International Shipping for guaranteed tracking can be arranged by email request only, prices start at $27**
-Tuning and Small Accessory orders
of 3 or less items are mailed in a standard stamped envelope for $1 anywhere in the US and $2 worldwide. They can also be added to orders of larger items for no additional shipping charge. For orders above 3 items please
add the Shipping Upgrade from the Products page to your cart to have the items shipped in a bubble mailer with a US Tracking Number or Customs Form Number.
*Shipping cost is added to your order at time of checkout. Packages
are scanned using the USPS Tracking Number or Customs Form Number which
are only valid for lost package recovery and inquiries by the
USPS within the US. These numbers may automatically appear as links in your
confirmation email to click for online tracking or can be entered on the
USPS website. We are not responsible for delayed, lost, stolen, or
damaged packages once they have been shipped.
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If you have any concerns about the status of your order or length of time that it has been shipping, send me an email through the Contact tab at the bottom and I will be happy to help in any way that I can.
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"Why don't you offer free shipping?" : Instead of pricing each item higher as a seller to account for shipping costs, it is actually more beneficial for you, the customer, to have the lowest price possible on merchandise and a single shipping cost per order. Occasionally there will be promotions that offer free or reduced shipping as an added bonus.